Terms & Conditions

Placement of orders

All catering is made fresh to order and therefore we require orders be placed by 2pm the day prior.
Place your order by saving this order form, filling out the required details and emailing to order@cheznouscatering.com.au. Alternatively, print and fax to 07 3844 3588.
We do our best to accommodate short-notice orders but all items and delivery times are subject to availability. Please notify us via phone before sending a short-notice order. All new orders or changes to existing orders requested on the day of delivery incur a $25 +GST surcharge and all orders or changes to existing orders requested after 2pm the business day prior to delivery incur a $15 +GST surcharge.
Weekend catering available by special arrangement. A surcharge and out-of-hours staff costs apply.
All prices are subject to change. Any additional charges incurred will be invoiced after the event or function.


Please contact our office on 07 3844 8588 for delivery fees. All deliveries prior to 7am and after 5pm will incur an out-of-hours surcharge of $50 +GST. Deliveries made after 6pm will incur an additional charge. Please note, deliveries to areas outside Brisbane City and local surrounds are not available during peak hours (9am-10am, 11am-12pm or after 3pm), except by special arrangement.


A tax invoice will be issued on day of the order. All orders require prepayment in full at the time of ordering unless an existing account is in place. Contact us at order@cheznouscatering.com.au to apply for an account, allowing five business days to process.
Prepayment options include cheque, direct transfer or credit card. We accept Visa, Master Card and AMEX. All credit card transactions incur a 2% +GST processing surcharge.
Any orders over $1,000 will require a non-refundable 20% deposit. Twelve hours’ notice must be given for all cancellations or the full charge of the order will apply. Special conditions apply for public holidays and Christmas closures. More info available on request


Twelve hours’ notice must be given for all cancellations or 100% of the full order charge will apply. This is non-negotiable. Please note that prices are subject to change without notice.

Event Weather Restrictions

Access to event weatherproofing, power, running water and sufficient weather safety precautions are not the responsibility of Chez Nous Catering, and need to be organised by the client, unless previously specified.

Dietary Specifications

The Chez Nous Catering kitchen, and equipment used may contain traces of nuts, eggs, dairy, gluten or other allergens. While we understand the importance and necessary seriousness surrounding allergies, there is always the possibility of contamination depending on the produce sourced, or equipment used on products outside of Chez Nous Catering. While we take great care in decontaminating implements and equipment used, we cannot guarantee that allergen and dietary requirements can be met, and therefore accept no liability.

Website Terms and Conditions

This website is operated by Chez Nous Corporate Pty Ltd (Chez Nous Catering). If you use this website, you are agreeing to be bound by the terms and conditions listed below and any other laws or regulations which apply to this website. If you do not accept these terms and conditions, you must refrain from using this website. Chez Nous Catering reserves the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of this website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Intellectual property rights statement

All intellectual property rights in this website, including design, text, graphics, logos, icons, the selection and arrangement thereof, sound recordings and all software relating to this website, belong to or are licensed by Chez Nous Catering. These intellectual property rights are protected by Australian and international laws.
You are permitted to print one hard copy of the material on this website for non-commercial use, research, criticism or review.
Subject to the conditions prescribed under the Copyright Act 1968 (Cth) and similar legislation which applies in your location, you may not in any form or by any means copy, adapt, reproduce, store, modify, distribute, print, upload, display, perform, publish, post, frame within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without Chez Nous Catering’s prior written permission.

Linked websites

This website may contain links to other websites. Those links are provided for convenience only and may not remain current or maintained. Chez Nous Catering is not responsible for the content or privacy practices associated with any linked websites.


You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You acknowledge and agree that:

  1. Chez Nous Catering does not provide any warranties with respect to the website and it is made available on an ‘as is’ basis.
  2. This website has been compiled by Chez Nous Catering on the basis of general information. Changes in circumstances after publication may affect the completeness or accuracy of this information. It is your responsibility to assess and verify the accuracy, completeness and reliability of the information on this website, and to seek professional advice in relation to that information.
  3. The information on the website is not, and is not intended to be, advice and you should not act or refrain to act on the basis of any of the material on this website without first satisfying yourself (including by obtaining independent advice) as to the truth or accuracy of all information given.
  4. Chez Nous Catering maintains complete editorial control over the website and may alter, amend or cease the operation of the website at any time in its sole discretion.
  5. You must take your own precautions to ensure that the process that you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer or software.

Limitation of liability

Subject to the following paragraphs, Chez Nous Catering is not liable for any loss or damage, however caused (including, but not limited to, by Chez Nous Catering’s negligence) suffered by you in connection with this agreement or your use of this website.

Except as contemplated by the following paragraph, noting in these terms and conditions is intended to limit any of your rights under the Competition and Consumer Act 2010 (Cth). If the Competition and Consumer Act 2010 (Cth) or any other legislation states that there is a guarantee in respect of goods or services supplied, and Chez Nous Catering’s liability for breach of that guarantee may not be excluded but may be limited, in the case of a

supply of goods, replacing the goods or supplying equivalent goods or repairing the goods, or in the case of supply of services, supplying the services again or paying the cost of having the services supplied again.


You agree to indemnify Chez Nous Catering for all loss or damage, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide to Chez Nous Catering via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

Governing law and jurisdiction

If a dispute arises regarding these terms of use, the laws of the State of Queensland, Australia will apply. In relation to any such dispute, you agree to submit to the non-exclusive jurisdiction of the courts of the State of Queensland, Australia. If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.